Billing & Cancellation Integrity

Refund & Cancellation Policy

We want you to feel completely confident in our health intelligence platform. Read our billing, refund processing, and cancellation rules.

7-Day Risk-Free Policy

If you are not satisfied with SehatGraph PRO or GOLD/VIP membership features, you can request a 100% refund within 7 days of subscription activation. No questions asked.

I. Refund Eligibility & Request Window

Subscribers can request a complete refund of their last payment under the following guidelines:

  • Pro & Gold Tiers: Refund request must be initiated within 7 calendar days from the timestamp of order confirmation.
  • Yearly Subscriptions: Refund requests are accepted within 7 days. Beyond 7 days, renewals can only be canceled to prevent future charges, with no partial refunds.
  • Duplicate Charges: In cases of accidental multi-purchases due to gateway connection timeouts, SehatGraph will credit 100% of the duplicate payments back to your source account immediately.

II. Seamless Cancellation Process

You can cancel your subscription renewal at any time. There are no hidden exit terms or locked windows:

  1. Open the SehatGraph Mobile Application or Web Dashboard.
  2. Navigate to Settings ➔ Billing & Subscriptions.
  3. Click "Cancel Subscription Plan".
  4. Confirm the cancellation. Your account will retain premium Pro/Gold benefits until your current active billing cycle terminates, after which it will safely fall back to the Free Standard tier.

III. Secure Processing & Gateway Timelines

All billing operations are audited and processed securely via Razorpay payment gateway systems:

  • Processing Timeline: Approved refunds are dispatched immediately from our ledger servers.
  • Settlement Period: It typically takes 5 to 7 working days for the refunded amount to settle back into your original payment source (credit card, debit card, UPI, Netbanking) depending on your banking institution's network speed.
  • Notification: A digital credit slip containing Razorpay transaction IDs and refund reference hashes will be sent to your registered email immediately upon refund initiation.

IV. Billing Queries Support

If you need assistance with an invoice, duplicate transaction, or refund processing status, please write directly to our billing support desk at support@sehatgraph.in or visit our Contact Page. Please include your order ID and payment timestamp for instant routing.