Grievance Redressal Policy

You may contact us regarding:

You may submit your grievance by contacting us at:

Please provide the following details:

• Your name
• Registered email address or mobile number
• Details of the grievance
• Relevant transaction, booking or account reference, if applicable
• Supporting documents or screenshots, if necessary
• The resolution you are seeking

Please do not send unnecessary medical information or sensitive personal data unless it is required to resolve your grievance.

For privacy and security purposes, SehatGraph may request reasonable information to verify your identity before processing a grievance or personal-data request.

This is intended to prevent unauthorised access to or disclosure of personal information.

Upon receiving a grievance, SehatGraph will:

1. Acknowledge the grievance where appropriate.
2. Review the information provided.
3. Investigate the relevant issue across engineering, clinical, or operations teams.
4. Coordinate with the relevant internal team or service provider, where necessary.
5. Take appropriate corrective action where required.
6. Communicate the outcome or next steps to the user.

The time required to resolve a grievance may depend on the nature and complexity of the matter and any applicable legal or regulatory requirements.

If your grievance relates specifically to personal data, privacy, consent, access, correction, deletion or other Data Principal rights, please clearly mention “Privacy / DPDP Grievance” in your email subject line.

We will handle such requests in accordance with applicable data-protection requirements under the DPDP Act 2023.

For complaints relating to doctors, laboratories, pharmacies, consultations, reports, orders or other healthcare services provided through SehatGraph or third-party partners, we may need to coordinate with the relevant healthcare provider or service partner.

SehatGraph will take reasonable steps to facilitate appropriate resolution.

If you believe that an AI-generated response, health insight, report analysis or recommendation provided through SehatGraph is inaccurate, misleading or inappropriate, you may report it through our grievance channel.

Notice: AI-generated information should not be relied upon as a substitute for professional medical diagnosis or treatment where professional medical care is required.

If you are not satisfied with the response provided, you may reply to the grievance communication and request further review.

Where applicable, users may also have rights to approach the relevant regulatory or statutory authority in accordance with applicable law.

Sehat Graph Technologies Private Limited

Website: https://www.sehatgraph.com

Grievance & Privacy Email: support@sehatgraph.com

Subject Line: Grievance / Privacy / DPDP Request

We aim to handle grievances fairly, securely and within the timelines prescribed by applicable law.