SehatGraph Privacy Policy

Sehat Graph Technologies Private Limited
Website: https://www.sehatgraph.com

For applicable processing activities where SehatGraph determines the purpose and means of processing personal data, SehatGraph acts as the relevant Data Fiduciary under applicable data-protection law.

Where we process personal data on behalf of another organisation, we may act as a Data Processor, depending on the applicable arrangement.

Depending on the services you use, we may collect and process the following categories of information:

We may collect information directly from you, when you create an account, when you use our application or website, when you upload medical reports or documents, when you use AI-powered features, when you book a consultation, when you order medicines or healthcare services, when you book laboratory services, from healthcare providers or service partners where legally permitted, automatically through technical systems and security logs, and through customer-support interactions.

We use personal data for specific and lawful purposes, including:

• Creating and managing your account
• Providing requested healthcare and wellness services
• Maintaining digital health records
• Processing consultations and appointments
• Connecting users with doctors or healthcare providers
• Facilitating laboratory and pharmacy services
• Analysing medical reports when requested
• Providing AI-assisted healthcare, wellness features and personalised health insights
• Providing fitness and lifestyle recommendations
• Processing payments and subscriptions
• Providing customer support and communicating about requested services
• Maintaining platform security and detecting fraud or misuse
• Meeting applicable legal and regulatory obligations

We will not use personal data for purposes incompatible with the purposes communicated to you, except where permitted by applicable law.

SehatGraph may provide AI-enabled features, including AI Health Assistant, AI Symptom Analyzer, AI Report Analyzer, AI Health Prediction, AI Fitness Coach, and Personalised health insights.

When you use these features, information you provide may be processed to generate the requested output.

Important Medical Notice: AI-generated information is intended to provide assistance and informational support. It should not automatically be considered a medical diagnosis, prescription or substitute for professional medical advice. Users should consult a qualified healthcare professional for diagnosis, treatment or urgent medical concerns.

Where applicable, personal data used in AI processing will be handled according to the relevant purpose, consent requirements and applicable law.

If you upload medical reports, prescriptions, laboratory results or other health documents, we may process the information contained in those documents to provide the requested service (e.g. extracting information, explaining medical terminology, organizing records, supporting consultations, and AI-assisted analysis).

Users should ensure that they are authorised to upload any document or personal information submitted through SehatGraph.

Where consent is required for processing, SehatGraph will seek consent through an appropriate notice and consent mechanism.

You may withdraw consent through available account controls or by contacting us. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

For more information, please refer to our Consent & Data Rights page.

We may share or provide access to personal data where reasonably necessary to provide requested services or meet applicable legal requirements, including to doctors, hospitals, diagnostic laboratories, pharmacies, cloud infrastructure providers, AI providers, payment gateways, and security providers.

We do not sell users' personal data as a commercial commodity.

SehatGraph may use third-party service providers to operate and support our services. Where applicable, we seek to ensure that appropriate contractual, technical and organisational safeguards are implemented. Third-party services may have their own privacy policies and terms.

We use reasonable technical and organisational safeguards designed to protect personal data against unauthorised access, disclosure, loss, misuse, alteration, or destruction.

For more details, please visit our Security & Data Protection page.

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected or as required or permitted by applicable law. When information is no longer required for a lawful purpose, it may be deleted, anonymised or securely handled.

Subject to applicable law and its conditions, you have rights to access, correction, erasure, consent withdrawal, grievance redressal, and nomination. You may contact us at Support@sehatgraph.com.

You may request deletion of your personal data through our Data Deletion Request Portal or by emailing Support@sehatgraph.com.

SehatGraph may use cookies and similar technologies to operate our website, maintain sessions, improve security, understand website usage, improve performance, and remember preferences. Please view our Cookie Policy for detailed information.

SehatGraph takes additional precautions when processing personal data relating to children. Where applicable, we follow requirements under the DPDP Act and applicable rules regarding verifiable parental or lawful guardian consent.

Some technology or service providers used by SehatGraph may process information outside India. Where applicable, such processing is carried out subject to Indian law, contractual safeguards, security requirements and government regulations.

SehatGraph maintains processes for detecting, assessing, containing and responding to suspected personal-data breaches within applicable statutory timelines. If you suspect any compromise, contact support@sehatgraph.com.

SehatGraph provides digital healthcare, wellness and technology-enabled services. Information generated through our platform, including AI-generated information, should not automatically be treated as a substitute for professional medical diagnosis, treatment or emergency care.

In case of a medical emergency, users should seek immediate assistance from an appropriate healthcare professional or emergency service (102 / 108 in India).

You are responsible for providing accurate information, keeping your account credentials secure, not sharing your account with unauthorised persons, providing information you are authorised to provide, and informing us of suspected unauthorised access.

We may update this Privacy Policy from time to time due to changes in applicable laws, regulatory requirements, technology, products and services, data-processing practices, or security practices. The updated version will be published on our website with the revised Last Updated date.

If you have a privacy, data-protection or service-related concern, you may contact us at Support@sehatgraph.com. For more information, please visit our Grievance Redressal page.

Sehat Graph Technologies Private Limited

Website: https://www.sehatgraph.com

Privacy & Data Protection: Support@sehatgraph.com

Security: support@sehatgraph.com

For privacy, data-protection, consent, deletion or security-related concerns, please contact us through the relevant email address above.